“When software crashes on your phone or computer because of an update, it’s annoying. “Remote updates can be great if they go well, but if they introduce safety defects or compromise security, they could be a nightmare,” says David Friedman, director of cars and product policy and analysis for Consumers Union, the advocacy division of Consumer Reports. But several experts tell Consumer Reports that OTA updates could create some uncharted, if unintended, safety and security issues. ![]() ![]() With more opportunities for OTA maintenance and repairs, car owners could reap the benefits of saved time and hassle, and automakers and dealers could save some serious money by fulfilling basic warranty and repair claims with fewer overhead costs, completing the work over the airwaves.
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